Complaints, Feedback & Compliments

At Ur Choice, we welcome your feedback—whether it's a complaint, a suggestion, or a compliment. We are dedicated to ensuring that everyone feels comfortable and safe when sharing concerns, and we strive to resolve issues in a way that improves both your experience and our services.

You can rest assured that making a complaint will not impact the way Ur Choice supports you. If you need assistance, you’re welcome to involve an advocate, and we can provide information on how to access advocacy services if needed.

We also appreciate receiving positive feedback. Any compliments will be shared with the relevant team or individual so they can be recognized for their great work.

If your feedback relates to someone under 18, please let us know. This allows us to ensure that all child safety considerations are taken into account during our review. For further discussion, you can reach us at 0418 319 706, info@ur-choice.com.au or by using the form below.

Privacy When Making a Complaint

You have the option to submit a complaint anonymously if you prefer not to share your personal details. However, please note that without your contact information, we won’t be able to update you on the status or outcome of your complaint.

Ur Choice complies with all Australian privacy laws and ensures that all complaints are handled confidentially. We take strict measures to protect the privacy of all parties involved, and access to complaint information is carefully controlled. For more details, please refer to our Privacy Policy.

How We Handle Complaints

We aim to resolve complaints fairly and as quickly as possible. Here’s what you can expect:

All complaints will be acknowledged.
Written complaints will receive an acknowledgment within three business days.
We aim to resolve complaints in line with the timeframes set in your Funding and Service Agreement.
Unless specific laws or agreements state otherwise, we strive to resolve complaints within 30 calendar days.
If a complaint takes longer than 60 days, we will inform you of the reasons for the delay.
We will keep you updated on the progress and outcome of your complaint.

Name

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Last Name

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Email

Feedback

Compliment

Complaint

My Feedback, Complaint or Compliment:

Consent

Information collected via this form will only be used to respond to you about this enquiry. You do not have to provide all the information, however if you do not provide enough details, we may not be able to contact you. We will only share the information collected here within Ur Choice if you decide to engage with our services. We will not disclose this information to anyone outside of Ur Choice without your consent, unless required to by law. genU is committed to respecting your privacy and confidentiality.

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